At the beginning of Part A, each truck manufacturer has to provide the percentage of covered vehicles by their repair information. All manufacturers have covered 100% of their vehicle fleet produced within the last 10 years.
The second question deals with the used medium to provide repair information. The majority has chosen a paper-based concept. As shown in Fig. 10-1, few manufacturers use CD/DVD’s or Internet.
The last question of this paragraph refers to the information policy concerning the authorised dealer network. The majority provides information on paper to their own network.
